We get it, from customer acquisition, quote to cash, procurement to cash, logistics, inventory management and many others, it is no wonder that business’ intentions for a clear and concise operational process get lumped with the other forgotten missions and visions. Streamlining business operations is a heavy-duty battle, not only because it meant changing how the business operates but it also means changing the mindset of the people involved in their current state to the mindset where change can be implemented to influence their future behaviours. Fear not, operational processes changes have been made for businesses great and small alike. At Invicta, we believe that for companies to thrive and not merely survive, outdated business processes should be re-engineered to meet current business objectives and technology.


Our Service Offerings

Operational Efficacy


In today’s businesses, with the incremental amount of processes and systems, operational efficacy is often one of the most neglected parts of the business. Inefficient operations can be due to several reasons. Unclear objectives, team employees unsure of what is required of them, lack of in-depth training and outdated enterprise systems adding on to lengthy processes. As a result of these factors, employees have had to work around issues, come up with solutions that may work for one department but doesn’t translate to other departments.

At Invicta, we can help you assess your current business processes, align your business objectives with new processes and help you bring new life and efficiency to your business operations.

Change Management


Change management is the discipline that guides how we prepare, equip and support individuals to successfully adopt the change in order to drive organizational success and outcomes. It is complementary to programme management and often, businesses fail to take into mind that people are the source of any change in an organisation and do not set a strategy in managing change in people, not just systems. Every business transformation is unique, however, people can be predictable in how they approach to change. Change management provides a structured approach to supporting the individuals in your organization to move from their own current states to their own future states.

At Invicta, we can help you tailor your change management strategies to fit the culture of your organisation, making sure that the change aligns with the identity of your company and ensuring that your team is equipped with the training, leadership and resources for a positive impact.

Technology Integration


Business processes, technology and people are the three drivers of growth and business optimisation. When there are gaps in efficiency and effectiveness in a company, we often find that it is a result of an imbalance of this tri-factor.  At Invicta, our first priority will be conducting a thorough interview with your IT department and business function units and map out how the business processes and technology interface with each other.  We will identify the gaps and any issues that may arise from incompatible integration such as wrong system to tackle certain processes or inadequate utilisation of existing systems and apps. Next , we will help you define how you can either; make full use of your current systems, find better ways to integrate your systems and processes or help you create a new system to address your operational issues.

Supply chain optimisation


As you know, supply chain management is the active management of supply chain activities to maximize customer value and achieve a sustainable competitive advantage. It is not a foreign concept, yet very often many businesses do not think about an optimised supply chain and instead rely on “this is how it’s been done since forever” as a justification to not making any changes. When we talk about optimisation, it represents an intentional effort by businesses to develop and run supply chains in the most effective & efficient ways possible. Supply chain activities cover everything from product development, sourcing, production, and logistics, as well as the information systems needed to coordinate these activities. Without a clear supply chain management, most businesses would simply fail to deliver.

At Invicta, we can help you assess your current supply chain and identify any issues and help you strategize ways of optimising your supply chain so that you can be an even more effective business.

Want to know more about our business process re-engineering services?