We believe that businesses need to innovate and keep up with the fast-paced modernisation of how businesses are transacted and how customers interact with them. However, in the midst of keeping up with innovations and new hype, many companies have reached a stagnant point where the conventional business processes is incompatible with the new systems. As a result, employees end up implementing mostly manual workarounds; time and effort is increased exponentially in achieving the same tasks with very little increase in productivity. At the same time, this could also cause a disparity between outputs and business objectives.
Digital transformation is the integration of digital technology into all areas of a business resulting in fundamental changes to how businesses operate and how they deliver value to customers. The core of digital transformation however, involves a change in organisational mindset, a change in the way leadership thinks of and encourages innovation not just in technology but in the business processes, functions and objectives of the business as a cohesive unit. At the heart of digital transformation, the experience of the team, customers, partners and stakeholders must be considered and improved upon because business is made up of people, not just computers.