The agile philosophy is an umbrella term that describes a results-focused approach project execution centered around adaptive planning, self-organisation, and short delivery times. Two of the most popular agile approaches are Scrum and Kanban. One of the key differences between an agile and a traditional approach is in its delivery. The traditional delivers solutions in the later stages of the project. The agile however delivers solutions in an incremental, iterative way throughout the process allowing for course corrections.
Soon security questions, passwords, and one-time passwords (OTP) will no longer be secure enough to authenticate a person’s identity. Financial institutions like Barclays, DBS and Citi are already raising the bar by turning to biometric voice authentication to help their clients protect access to their accounts.
Natural Language Processing
Deep learning is a subset of machine learning that was developed to understand irregular data for tasks such as object detection, speech recognition, and language translation. Deep learning uses massive amounts of data generated by the general public and similar to machine learning, learns from past experiences and to improve but without predetermined instructions by programmers. Autonomous driving cars for example ‘learn’ from deep learning machines to recognise road signs and traffic symbols.
Three Kinds of Cloud Services
Customer experience (CX) is not limited to customer service but to every touchpoint a customer has with your company. Offering a seamless and personalised customer experience is a key motivator for digital transformation. Conventional lines between customer interactions online (such as websites) and offline (such as physical stores) are quickly blurring and integration between the two are being made seamless by the use of technology, human touch, and data-driven insights. Customers are expecting more from companies – better service, faster online purchase processes – and CX is a key differentiator between businesses. Some examples of a poor customer experience include unstructured customer service, the lack of human touch throughout the journey, long wait times, multiple touch points needed to resolve an issue, as well as unhelpful employees. Improving the customer experience can take on a variety of approaches, from streamlining the customer journey for efficiency and enjoyability, to solutions as simple as offering multiple payment options, and providing improved employee training.
Disruption is one of the widely used digital transformation buzzwords. Disruption is said to happen when a new company uses a new technology and positions itself as a threat to incumbent companies within a particular industry. Disruptive innovations do not happen overnight however by the time incumbents recognise and understand the challenge posed, it may be too late for them to develop a differentiated response significant enough to protect their market share.
Robotic Process Automation
Robotic Process Automation (RPA) is entry-level software for automation platforms which provides an alternative to manual, repetitive labour such as data entry and customer queries. RPA software has neither the capability to make decisions, but only to do what it has been programmed to do. RPA has been around for about two decades and is one of the technologies that has interested VCs recently.
Intelligent Process Automation
Invicta offers transformational solutions for organisational automation, product and revenue diversification, advancing customer experience, and the significant challenges that companies can’t resolve internally.